If you wish to cancel a payment to someone, please contact us by submitting a request and we may be able to reverse the payment for you.
Note, if the payment has already been claimed, we will not be able to reverse the payment unless you provide proof justifying a reversal. In addition, if the recipient does not claim the payment within 3 calendar days, we will automatically reverse the payment back into your account.
IMPORTANT: PLEASE CONFIRM THAT YOU HAVE ENTERED THE CORRECT MOBILE NUMBER OR EMAIL BEFORE SENDING AND CONFIRMING A TRANSACTION. TREAT EACH MOVO TRANSACTION LIKE CASH.