If you were declined to open a MOVO Account™, we were most likely not able to verify your identity using the information you provided during sign up. If you verify that the information you provided is correct, please contact us and will can manually process your application for consideration. During this process, we may require a copy of your driver’s license together with other identifying documentation.
If you are not able to open a MOVO Account™, the transaction will be reversed and the funds returned to the sender.
If you wish to cancel the payment, please contact us by submitting a request and we will reverse the payment. Note, if you don’t claim the payment within 3 calendar days, we will automatically reverse the payment back into the payer’s account.