If you were declined to open a MOVO Account, we were most likely not able to verify your identity using the information you provided during sign-up. If you verify that the information you provided is correct, please contact us and will can manually process your application for consideration. During this process, we may require a copy of your driver’s license together with other identifying documentation.
If you are not able to open a MOVO account, the transaction will be reversed, and the funds returned to the sender.
If you wish to cancel the payment, please contact us by submitting a request and we will reverse the payment. Note, if you don’t claim the payment within 3 calendar days, we will automatically reverse the payment back into the payer’s account.