Plaid FAQ's – MOVO

Q: How do I transfer money to my MOVO Account from another bank?

Log into the MOVO app and click on the “Digital Banking” tab → My Bank Accounts
Click “Add” in the top right corner
You will be redirected to Plaid, Tap “continue”
Search for the bank or financial institution you wish to be your loading source and then use your login credentials associated with that account and click “submit”
After Successful linking, return to the main menu of the MOVO app and go to “Digital Banking” → “Cash in to MOVO”
Select the bank or financial institution you wish to load funds from, enter the amount you wish to load and select the frequency and add any additional comments. Hit next in the top right corner.
Review your selections and tap “confirm”.
You will see your transaction pending in the “Scheduled Transfers” screen as a “Bank to MOVO” transaction.
Once the transaction has completed, you will see it in the “Transfer Activity” screen for your records.
Choose “Cash in to MOVO” and choose what bank account you wish to link for adding funds.

*MOVO uses Plaid to link your bank account
Plaid will ask you for your banking credentials, and once inputted your external bank will be linked.

After you have linked your bank account, you will go to the “Cash in to MOVO” tab under “Digital Banking”.
From there you will choose if you want to transfer funds “right now” or at a later date.

*We use Plaid Inc. (“Plaid”) to securely transmit your data from financial institutions. By using the Service, you grant MovoCash, Inc and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid privacy and security policies.

Q: What is Plaid?

A: Plaid* is a tool used by MOVO Accounts™ to allow you to share your external financial account. You can link your external account to your MOVO Account as long as the bank is supported by Plaid and the name associated with your external account matches your name on your MOVO Account. You will then be prompted to enter your username and password associated with your accounts. Plaid then links your accounts to MOVO. In addition, your bank will also send you a consent confirmation to your email for your records. This is a secure method of sharing your bank details and your credentials will not be accessible to MOVO.

For further information, please visit Plaid’s FAQ’s https://my.plaid.com/help.

Q: Troubleshooting tips for connecting your financial accounts using Plaid.

A: IF you encounter connection issues when attempting to link your financial accounts via Plaid, we’ve outlined below the most common error message you may see, what actions you can take to try and resolve these errors on your own. Please note, Plaid provides the technology that enables consumers to connect their financial accounts to apps, but Plaid does not have control over the information made available by your financial institutions or functionality of the apps you use.

“Couldn’t connect to your institution.” This error message appears when Plaid is unable to complete the linking process, which can happen for a variety of reasons. If you need to connect immediately, we recommend trying to link another financial institution. Frequently, these are minor errors that are quickly resolved, so you may also want to try connecting the same account again later.

“Username or password incorrect.” If you see this error message, we recommend confirming your username and password are correct by logging into your financial account directly, and ideally from a secure web browser (as opposed to a mobile app). Sometimes, when you log into your financial account on a web browser, your financial institution may have additional prompts for you to complete before you can access your data, and those prompts may be what’s preventing Plaid from accessing your data. Also, when searching for your financial institution while linking to Plaid, double check that you are selecting the correct institution--there are many financial institutions with similar names, and selecting the wrong institution will result in an error noting that your credentials are incorrect.
“Action required with your account.” Some financial institutions require you to take specific steps to enable your accounts to be linked to third parties like Plaid. Please log into your bank account directly on a secure web browser (not via a mobile app) to confirm your online banking settings enable you to share your data before retrying your connection attempt through Plaid.

“Username incorrect.” When you update the username associated with your financial accounts, Plaid notifies your connected app so that they can prompt you to re-connect your accounts using your new username. If you have recently updated your username but your connected app has not provided you with the option to re-connect your accounts, please try fully removing and then re-connecting your accounts in the app, or contact the app directly. You should only ever link your accounts using your current username and password.

“Your account settings are incompatible.” For some financial institutions, certain types of account configurations or settings mean Plaid will be unable to establish a connection with your institution. Plaid is working with many institutions to resolve these issues and provide you the access you need. If you have specific questions about your financial institution, please feel free to contact our MoPro customer support team at 1 (844) 659-0351 or support@movo.cash.

For further information, please visit Plaid’s FAQ’s https://my.plaid.com/help.

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