General FAQs
You have questions. We have answers. Find frequently asked and answered topics here.
Registration 101
- What is HYPERBIN®?
- What Is MOVO®?
- What do I need to sign up?
- Can I Use my MOVO Card™ with Apple Pay, Google Pay and Samsung Pay?
- Do You Support iOS?
- Do You Support Android?
Managing Your Profile and Account Settings
- How do I close my account?
- How do I dispute a charge?
- Requesting paper copies
- What is my PIN?
- I lost my phone. What do I do?
- How do I receive a bank statement?
MOVO Cash
Digital Banking
- Plaid FAQ's
- How Do I Withdraw Money From Your MOVO Account™ at an ATM using MoneyPass?
- Can I make a deposit using an ATM?
- How do I use my card to withdraw cash?
- I was charged a fee at an ATM that I believed to be a surcharge-free MoneyPass ATM. What can I do?
- Are there MoneyPass ATMs located outside of the United States?
MOVO Pay
CASH Card
- What are ways to use the Scheduler for automatic reloads of CASH Cards?
- What does Keychain mean for the Scheduler & Keychain of a CASH Card?
- Can I turn off the automatic reload for my CASH Cards?
- After I schedule an automatic reload for a CASH Card, when can I expect the funds to go through?
- What if my scheduled transfer for a Scheduler & Keychain of a CASH Card reload didn’t work?
- Can I schedule an automatic reload for my CASH Cards?
eCheckbook (Bill Pay)
Privacy Security
- How do I contact support?
- Can I use my MOVO Card™ for international purchases?
- Can I lock my card?
- What qualifies as a government issued ID?
- Why am I being asked to verify my identity?
- Is MOVO secure?